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WELCOME TO

HANDCRAFTED CANDLES & GIFTS

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FEATURED PRODUCTS

FAQs

 

Frequently asked questions

What are your candles made from?

What are your candles made from?



What kind of wax are your candles made from?

The wax is a mix-blend of paraffin and soy. This combination ensures loud scent throw and a long lasting candle.



How do I place an order for candles?

Candles and other Jazzy Collection items can be purchased on our website at Jazzycollectionsbyshik.com.



Do you deliver?

Yes, if you are located in the Miami Dade County and Broward County, a deliver of products can be arranged.



Do you host events?

Yes, Jazzy host all events. If you are interested in booking Jazzy Collections please send an email to Jazzycandle2017@gmail.co, with the date, time and location of event and you will received a confirmation email.



Can I return a product?

No refunds and all sales are final! Jazzy Collections by Shik will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to Jazzycandle2017@gmail.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the process we will take to get your item(s) replaced.



Do you accept PayPal?

Yes, we accept PayPal, Cash App and online payments through the website.



How do I find out if my order has been shipped?

Once, order is placed a shipping confirmation will be emailed with shipping confirmation (including the tracking number). Customer can visit carrier website for shipping details.



POLICY

Returns/ Exchanges

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No refunds and all sales are final! Jazzy Collections by Shik will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to Jazzycandle2017@gmail.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the process we will take to get your item(s) replaced.

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